Orders are processed within 1 to 3 working days. Delivery then takes 6 to 10 working days, so the total is 7 to 13 working days from the moment you order.

Orders placed Monday to Friday before 17:00 (GMT/BST) are picked up the same day. Orders placed after 17:00, at the weekend or on a public holiday are processed on the next working day.

These are estimates. During public holidays, busy periods or delays at the courier, delivery can take longer. Full details are in our Shipping Policy.

Delivery is free on all UK orders over £60. Below £60, standard tracked delivery is £4.95.

The exact charge is always shown at checkout before you pay. We currently deliver within the United Kingdom only.

You can pay with Visa, Mastercard, Maestro, American Express, UnionPay and Apple Pay.

All prices are in pounds sterling and every payment runs over a secure, PCI compliant connection. See our Payment Methods page for the details.

Once your order has been dispatched you will receive tracking information by email. It can take up to 48 hours for tracking to start updating, so don't worry if it looks quiet at first.

You can follow your parcel any time on our order tracking page.

Waited 3 working days beyond the maximum delivery time and still nothing? Email support@bellfield-london.com and we will look into it.

An order is sometimes sent in more than one parcel, either for logistical reasons or because items come from different suppliers. If you ordered several pieces, they may not all arrive on the same day.

There is nothing to worry about. The rest of your order is on its way and usually follows within a few working days.

Yes. You have 30 days from receiving your order to request a return, for any reason. That is more than twice the 14 days required under the UK Consumer Contracts Regulations.

Items must be unworn, unused and in original condition with all tags attached. Sale items can be returned under both our policy and your statutory rights.

We cannot accept underwear or swimwear once the hygiene seal has been removed, pierced jewellery, or gift cards. See our Returns Policy for the full list.

Email support@bellfield-london.com within 30 days with your order number and the items you want to return. We will reply with the correct return address.

Please wait for that email before sending anything. We work with several depots, so the return address differs per order. Parcels sent to our registered office in Linne will delay your refund.

Return postage is your responsibility unless the item is faulty or we sent the wrong thing. We recommend a tracked service and keeping your proof of postage, as returns travel at the sender's risk.

Once we have received and checked your return, we refund within 3 to 5 working days, to the same payment method you used originally. There is no fee for a refund.

Your bank or card provider may take a little longer to show it on your statement. Still nothing after 12 working days? Email us and we will chase it.

Contact us at support@bellfield-london.com as soon as you can, ideally within 48 hours of receipt. Include your order number and clear photos of the fault or the incorrect item.

Once confirmed we send a free replacement or a full refund, and we cover all return and delivery costs. We will send you instructions or a return label.

Please do not send a faulty item back before you hear from us, as we cannot reimburse postage arranged outside our process. This does not affect your rights under the Consumer Rights Act 2015.